FAQ
CUSTOMER SERVICE
For inquiries, please contact us via [Channel Talk] or email at [info@baby-metal.com].
· Operating Hours: Monday to Friday | 11:00 - 16:00 KST
SHIPPING
(Domestic Orders)
Orders completed before 1:00 PM on weekdays are shipped the same day, subject to volume and circumstances.
· Courier : CJ Logistics
· Shipping fee : 3,000KRW (Free for orders over 100,000KRW)
· Details:
- Delivery is available nationwide; additional fees may apply for remote areas.
- Delivery takes 1–3 business days from the shipping date (excluding weekends and holidays).
(International Orders)
In preparation.
EXCHANGE / RETURN
How do I process an exchange or return?
Within 7 days of delivery, contact us via [Channel Talk] or email at [info@baby-metal.com] with:
- Order Number
- Purchaser’s name and contact info
What are the non-exchangeable/non-returnable cases?
- Items sent without prior notice or request.
- Items showing signs of use, damage, stains, or odors.
- Requests made after 7 days from delivery.
What are the shipping fees for exchanges/returns?
(Domestic Orders)
· Exchange
Via CJ Logistics: 6,000KRW for retrieving and shipping new itemVia other courier: 3,000KRW for shipping new item
· Return
Orders under 100,000KRW: 3,000KRW deducted from the refund. (return-shipping via CJ Logistics)
Orders over 100,000KRW: 6,000KRW deducted from the refund. (return-shipping via CJ Logistics)
* In case of exchange or return due to BMTL's fault, such as incorrect delivery or defective product, no delivery fee will be charged.
(International Orders)
In preparation.
Where should I send the exchange or return items?
BMTL
4F, 46 Dosan-daero 25-gil
Seoul 06032, South Korea
Tel.: +82 (0)70-4566-1012
PRODUCT AFTER-SALES SERVICE
How do I request a product After-sales Service?
Contact [Channel Talk] or email [info@baby-metal.com] with:
- Purchaser’s name and contact info
- Product photos
How does the After-sales Service process work?
After receiving details on costs and timelines, decide whether to proceed. Products sent without prior consultation will be returned.