FAQ




CUSTOMER SERVICE

For inquiries, please contact us via [Channel Talk] or email at [info@baby-metal.com].
· Operating Hours: Monday to Friday | 11:00 - 16:00 KST

 

SHIPPING

(Domestic Orders)
Orders completed before 1:00 PM on weekdays are shipped the same day, subject to volume and circumstances.

· Courier : CJ Logistics

· Shipping fee : 3,000KRW (Free for orders over 100,000KRW)

· Details:

    1. Delivery is available nationwide; additional fees may apply for remote areas.
    2. Delivery takes 1–3 business days from the shipping date (excluding weekends and holidays).

    (International Orders)
    In preparation.



    EXCHANGE / RETURN

    How do I process an exchange or return?
    Within 7 days of delivery, contact us via [Channel Talk] or email at [info@baby-metal.com] with:

    1. Order Number
    2. Purchaser’s name and contact info

    What are the non-exchangeable/non-returnable cases?

    1. Items sent without prior notice or request.
    2. Items showing signs of use, damage, stains, or odors.
    3. Requests made after 7 days from delivery.

    What are the shipping fees for exchanges/returns?

    (Domestic Orders)
    · Exchange

      Via CJ Logistics: 6,000KRW for retrieving and shipping new itemVia other courier: 3,000KRW for shipping new item

      · Return

      Orders under 100,000KRW: 3,000KRW deducted from the refund. (return-shipping via CJ Logistics)
      Orders over 100,000KRW: 6,000KRW deducted from the refund. (return-shipping via CJ Logistics)

      * In case of exchange or return due to BMTL's fault, such as incorrect delivery or defective product, no delivery fee will be charged.


      (International Orders)
      In preparation.


      Where should I send the exchange or return items?

      BMTL
      4F, 46 Dosan-daero 25-gil
      Seoul 06032, South Korea
      Tel.: +82 (0)70-4566-1012

       

      PRODUCT AFTER-SALES SERVICE

      How do I request a product After-sales Service?
      Contact [Channel Talk] or email [info@baby-metal.com] with:

      1. Purchaser’s name and contact info
      2. Product photos

      How does the After-sales Service process work?
      After receiving details on costs and timelines, decide whether to proceed. Products sent without prior consultation will be returned.